Healthcare Contact Center Specialist
Job Summary
Serving as the voice of the company, the full-time Healthcare Contact Center Specialist will manage inbound service calls and outbound outreach, delivering empathetic and efficient customer service to members and providers in a remote environment.
Key responsibilities
- Provide friendly and accurate service to customers through various communication channels, including phone, email, and chat
- Educate customers on healthcare benefits and navigate them through internal processes to achieve desired results
- Conduct outbound outreach for program enrollment and wellness check-ins, ensuring compliance with regulations and company policies
Required qualifications
- High school diploma or equivalent required
- Minimum of 2 years of experience in customer service within a healthcare setting or related roles
- At least 1 year of experience in a healthcare contact center or outbound calling environment
- Strong empathy and the ability to build rapport with diverse individuals
- Proficiency with computer systems, including CRM software and Microsoft Office Suite
Complete Job Description
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