Healthcare Customer Care Representative

Job Summary

A company is looking for a Healthcare Customer Care Representative to work remotely.

Key Responsibilities

• Answer inbound calls and schedule patient appointments in a multi-specialty, multi-location environment
• Obtain, verify, and update patient information while maintaining confidentiality
• Achieve call standards and maintain high call quality and customer satisfaction metrics

Required Qualifications

• High School Graduate/GED required
• 1+ year of healthcare experience required
• EPIC system experience preferred
• 2 years of customer service experience preferred
• Knowledge of medical terminology preferred