Healthcare Customer Care Representative

Job Summary

Working remotely in a full-time capacity, the Healthcare Customer Care Representative will manage inbound calls, schedule patient appointments across multiple specialties, and maintain patient information while delivering excellent customer service during the 11:30 am to 8:00 pm EST shift.

Key responsibilities

• Schedule patient appointments and recommend physicians based on individual criteria for over 500 providers
• Obtain, verify, and update patient information while ensuring confidentiality and adherence to protocols
• Achieve departmental call standards, maintaining high call quality and customer satisfaction metrics

Required qualifications

• High School Graduate/GED required
• 1+ year of healthcare experience required
• EPIC system experience preferred
• 2 years of customer service experience preferred
• Knowledge of medical terminology preferred