Healthcare Customer Care Representative

Job Summary

Working remotely in a full-time capacity, the Healthcare Customer Care Representative will manage inbound calls, schedule patient appointments across multiple specialties, and ensure accurate patient information is maintained while providing excellent customer service during the 11:30 am to 8:00 pm EST shift.

Key responsibilities

• Schedule patient appointments and recommend physicians based on individual criteria for over 500 providers
• Obtain, verify, and update patient information while maintaining confidentiality and adhering to department standards
• Achieve call quality and customer satisfaction targets while navigating multiple applications during patient interactions

Required qualifications

• High School Graduate/GED required
• 1+ year of healthcare experience required
• EPIC system experience
• Previous office and computer experience, including standard office technology
• Knowledge of medical terminology preferred