Healthcare Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist - Tier 2 Healthcare.

Key Responsibilities

• Provide high-level customer service by responding to inquiries via telephone or email
• Research and resolve customer problems and errors, including issues related to fraud support and internet operations
• Act as a liaison between customers and various departments to resolve complex customer or technology issues

Required Qualifications

• High school diploma or equivalent
• Typically three to four years of directly related work experience
• Must successfully complete specialized skill training in the specialty skills associated with senior-level roles
• Experience with Healthcare Payment Technology and Merchant Credit Card Devices is highly preferred
• Internal preferred experience in Merchant Payment Services and troubleshooting credit card devices