Healthcare Customer Resolution Specialist

Job Summary

Working remotely on a temporary basis, the Healthcare Customer Resolution Specialist will resolve critical customer inquiries related to healthcare billing, payment, and eligibility issues while ensuring financial clarity for patients during standard working hours of Monday to Friday, 8:00 AM - 5:00 PM PDT.

Key responsibilities

• Resolve customer service inquiries related to healthcare billing, including benefit and eligibility information and billing issues
• Perform timely collection of self-pay balances by communicating with patients to arrange budget plans and resolve issues
• Maintain a thorough understanding of healthcare billing procedures and ensure daily productivity standards are met

Required qualifications

• High School diploma or GED equivalent
• 3 years of progressively responsible and directly related work experience
• Proficiency in government/non-government payer requirements and reimbursement rules
• Strong understanding of medical terminology, healthcare coding, and reimbursement principles
• Proficiency in Microsoft Office applications (Word and Excel)