Healthcare Customer Service Advisor

Job Summary

A company is looking for a Service Advisor to provide quality customer service in a remote call center environment.

Key Responsibilities

• Resolve and document provider/client requests in the tracking system according to established guidelines
• Respond to customer inquiries through online tools, ensuring exceptional service experiences
• Meet or exceed established standards for quality, productivity, and service levels

Required Qualifications

• Minimum high school diploma or GED
• At least 1 year of customer service experience, preferably in a call center environment
• Knowledge of medical terminology is desired
• Ability to work a flexible schedule to accommodate customer needs
• Proficiency in using software and hardware related to job responsibilities