Healthcare Customer Service Advocate

Job Summary

To support customers in a fast-paced call center environment, the full-time Healthcare Customer Service Advocate will manage inquiries related to benefits, claims, eligibility, and billing while providing assistance with digital tools, all in a remote setting.

Key responsibilities

• Answer inbound calls regarding plan information, claims questions, and billing inquiries
• Provide first-level issue resolution by researching accounts and confirming accuracy
• Document interactions accurately and provide basic technical support for online portals

Required qualifications

• High School Diploma or GED
• 3+ years of customer service experience, preferably in a call center
• Strong PC navigation and data entry skills across multiple applications
• Empathy and ability to build trust quickly with customers
• Clear verbal and written communication skills