Healthcare Customer Service Advocate

Job Summary

To support customers in a fast-paced call center environment, the full-time Healthcare Customer Service Advocate will handle inquiries related to benefits, claims, eligibility, and billing while providing first-level issue resolution and basic technical support remotely.

Key responsibilities

• Answer inbound calls regarding plan information, claims, eligibility, and billing inquiries
• Provide first-level issue resolution by researching accounts and documenting interactions accurately
• Assist customers with digital tools and prioritize tasks while meeting quality and performance goals

Required qualifications

• High School Diploma or GED
• 3+ years of customer service experience, preferably in a call center
• Strong empathy and ability to build trust quickly with customers
• Proficient in PC navigation and data entry across multiple applications
• Clear verbal and written communication skills