Healthcare Customer Service Agent

Job Summary

A company is looking for a Healthcare Inbound Customer Service Agent - Remote.

Key Responsibilities

• Address inbound caller needs focused on first call resolution
• Adhere to call flows and guidelines while maintaining professionalism and accuracy
• Document all caller interactions and maintain production standards

Required Qualifications

• High School Diploma or GED required
• 1 year of previous customer service experience, preferably in Healthcare
• Proficiency in Microsoft Office Suite, particularly Word and Excel
• Experience using multiple applications and phone systems simultaneously
• Accurate keyboard skills with proven data entry ability