Healthcare Customer Service Lead

Job Summary

A company is looking for a Healthcare Customer Service Lead to enhance the patient experience within the Patient Services Department.

Key Responsibilities

• Handle escalated communications from patients, hospitals, and insurance companies
• Assist in leading and managing the Patient Services Department team, promoting accountability and high performance
• Monitor team performance and provide coaching and development opportunities as needed

Required Qualifications

• High school diploma or equivalent required
• 3-5 years of experience in healthcare within a direct patient contact position, preferably in billing, insurance, or customer service
• Proven leadership ability
• Working knowledge of ICD10 and CPT coding, medical terminology, and AR management
• Strong technology skills