Healthcare Customer Service Lead

Job Summary

Leading a high-performing team remotely, the full-time Healthcare Customer Service Lead will oversee patient inquiries, billing support, and early-out account services while coaching staff to meet quality and productivity goals.

Key responsibilities

• Lead and coach a customer service team to achieve performance targets
• Monitor team performance and conduct regular one-on-one meetings
• Ensure compliance with HIPAA regulations and resolve operational issues

Required qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience
• 2+ years in a lead or supervisory role preferred
• EPIC experience strongly preferred
• Proficient in MS Office and experienced with multiple systems in a fast-paced environment