Healthcare Customer Service Representative
Location: Remote
Compensation: Base+commission
Reviewed: Thu, Apr 10, 2025
This job expires in: 13 days
Job Summary
A company is looking for a Customer Service Representative 1 (Medical Self Pay).
Key Responsibilities
- Negotiate payment plans with customers through inbound and outbound calls while reviewing account history
- Maintain a 96% quality score through superior customer service and accurate documentation of encounters
- Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts
Required Qualifications
- High school diploma or GED
- At least one year of experience in healthcare customer service or a healthcare certification/degree
- At least six months of experience in a high-volume call role or successful completion of a relevant training course
- Experience managing multiple databases or screens to gather information for customer discussions
- Ability to meet performance objectives and navigate Internet Explorer and Microsoft Office
COMPLETE JOB DESCRIPTION
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Company Overview
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