Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Advisor to provide quality customer service in a remote call center environment.

Key Responsibilities

• Resolve and document provider/client requests in the tracking system according to established guidelines
• Respond to inquiries through online customer service tools, ensuring exceptional customer service experiences
• Meet or exceed established standards for quality, productivity, and service levels while promoting a cooperative team-oriented attitude

Required Qualifications

• Minimum high school diploma or GED
• At least 1 year of customer service experience, preferably in a call center environment
• Knowledge of medical terminology is desired
• Ability to work a flexible schedule to accommodate customer needs
• Experience using software and hardware related to job responsibilities, including MS Office Suites