Healthcare Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in Healthcare.

Key Responsibilities

• Manage authorizations and service requests through various communication channels
• Provide excellent customer service and handle escalated calls
• Coordinate with Medical Directors and other departments for authorization cases

Required Qualifications

• High School Diploma / GED (or higher)
• 2+ years of experience in healthcare, call center, or customer service
• Ability to work varying shifts for 24/7 operations
• Proficiency in Microsoft Office and knowledge of medical terminology (ICD-9/ICD-10 and CPT)
• Must have a HIPAA-compliant dedicated work area and secure handling of sensitive documents