Healthcare Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist patients with medical statements and payment processing.

Key Responsibilities

• Make outbound courtesy calls to patients regarding their statements and payment resolutions
• Receive incoming calls from patients to address questions and facilitate payment resolutions
• Maintain quality customer service while adhering to company policies and standards

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• One year or more of customer service support experience over the phone in a remote setting
• Experience in a high-volume call center environment
• Familiarity with healthcare terminology
• Ability to work independently and as part of a team