Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative - Remote KS.

Key Responsibilities

• Provide knowledgeable responses to client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to confirm inquiries are resolved
• Adhere to client SLAs, meet production targets, and collaborate with team members to address client inquiries

Required Qualifications

• 2 or more years of customer service experience in any industry
• Proficiency with basic help desk tools, computer software, and Microsoft Office applications
• Payment processing experience strongly preferred
• Bilingual in Spanish preferred, but not required