Healthcare Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in the healthcare sector.

Key Responsibilities

• Answer inbound customer service calls and make outbound follow-up calls professionally
• Assist callers with their questions and facilitate issue resolution by referring to experts or escalating matters as needed
• Communicate with other departments to ensure proper handling of patient accounts and perform additional duties as assigned

Required Qualifications

• High school diploma or GED
• 0-2 years of prior relevant experience
• Advanced computer skills and knowledge of medical terminology
• Math/bookkeeping skills
• Ability to adapt to changing tasks efficiently