Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Specialist (REMOTE).

Key Responsibilities:

• Handle 60+ inbound and outbound calls daily regarding billing, payments, medical claims, and coverage
• Gather information, research account details, and resolve customer concerns accurately and promptly
• Maintain strict adherence to HIPAA regulations and support department initiatives for continuous improvement

Required Qualifications:

• High School Diploma or GED required; additional education is a plus
• 1-2 years of customer service experience required, preferably in healthcare or insurance
• Bilingual (Spanish) preferred but not required
• Familiarity with Medicaid, Medicare, and medical terminology preferred
• Proven experience working with multiple systems and databases in a fast-paced environment