Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Specialist (REMOTE).

Key Responsibilities:

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions
• Gather required information, research account details, and resolve customer concerns accurately and promptly
• Maintain strict adherence to HIPAA regulations and confidentiality policies

Required Qualifications:

• High School Diploma or GED required; additional education is a plus
• 1-2 years of customer service experience required
• Healthcare, insurance, or medical collections experience preferred
• Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred
• Basic understanding of medical terminology and the healthcare revenue cycle