Healthcare Customer Service Representative

Job Summary

A company is looking for a Remote CSR in the Mountain Time Zone.

Key Responsibilities

• Manage a substantial influx of incoming calls related to healthcare member and provider inquiries
• Ensure a deep understanding of how actions and performance impact the experience of members
• Utilize web cameras for enhanced visibility during interactions and embrace flexible scheduling

Required Qualifications

• High School diploma or equivalent is required
• Must have a private workstation and reliable internet connectivity
• Call center experience is preferred, with health insurance experience being a plus
• Ability to navigate multiple computer screens and answer inquiries simultaneously
• Must be reliable, punctual, and able to work independently