Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Expert - Phone Intake.

Key Responsibilities

• Handle 60-65 inbound calls daily from patients and providers regarding healthcare service requests
• Assist customers with inquiries and service registrations using multiple applications and a dual monitor setup
• Meet individual performance targets in call handling, quality, attendance, and adherence to policies

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center; 1 year in healthcare with medical terminology
• Proficient in navigating dual monitors and multiple applications
• Ability to type at a speed of 30 WPM and perform data entry while listening
• Basic skills in Microsoft Office applications like Word, Excel, and Outlook