Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative (Remote, WI).

Key Responsibilities

• Manage inquiries and concerns related to billing and insurance through inbound and outbound calls
• Resolve complex billing issues and recommend payment options in accordance with client guidelines
• Maintain accurate account documentation and adhere to company policies while exceeding performance metrics

Required Qualifications, Training, and Education

• Prior experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding, and applications like Artiva and Cerner Soarian preferred
• High School Diploma or equivalent (i.e., GED) required
• Ability to navigate multiple computer applications and databases effectively
• Self-motivated with the ability to manage work efficiently in a remote environment