Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative (Remote, AR).

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance inquiries
• Provide payment options and facilitate processing of payments while adhering to company policies
• Document account information accurately and maintain understanding of account requirements

Required Qualifications, Training, and Education

• High School Diploma or equivalent (i.e., GED) required
• Prior work experience in a call center and healthcare customer service setting is preferred
• Familiarity with medical billing and coding, as well as healthcare applications like Artiva and Cerner Soarian, is preferred
• Ability to navigate multiple computer applications and systems simultaneously
• Self-motivated and able to manage work effectively in a remote environment