Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative to join their Patient Services Department.

Key Responsibilities

• Handle up to 60 calls daily, addressing patient inquiries and concerns in a call center environment
• Collect payments and provide guidance on payment options for outstanding balances
• Update patient accounts with correct information and explain medical bills, including financial responsibilities

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience, preferably in medical billing and direct patient contact
• Exposure to insurance billing and medical terminology
• Technical proficiency in relevant software and systems
• Bilingual in English/Spanish is preferred; language pay differential available