Healthcare Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Call Center) on a temporary contract.

Key Responsibilities

• Contact Veterans to determine their medical appointment scheduling preferences and availability
• Schedule appointments with In-Network providers based on Veteran preferences
• Track booked and arrived appointments, ensuring patient confidentiality and effective communication

Required Qualifications

• High school diploma or GED
• 1+ year of experience in a medical or health insurance environment
• 3-4 years of experience in a call center environment
• Knowledge of medical terminology and proficiency in Microsoft Office Suite
• Ability to work remotely with a dedicated workspace and no distractions