Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative (Remote, TX).

Key Responsibilities

• Manage inquiries and concerns related to billing and insurance through inbound and outbound calls
• Resolve complex billing issues and provide payment options while adhering to client guidelines
• Document account information accurately and maintain knowledge of account requirements and company policies

Required Qualifications, Training, and Education

• Prior work experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing, coding, and healthcare applications such as Artiva and Cerner Soarian preferred
• High School Diploma or equivalent (i.e., GED) required
• Ability to navigate multiple computer systems and applications simultaneously
• Self-motivated and capable of managing work effectively in a remote environment