Healthcare Customer Service Representative

Job Summary

A company is looking for a Concierge Healthcare Customer Service Representative.

Key Responsibilities

• Respond to customer inquiries via phone and internal systems in a professional and timely manner
• Document all customer interactions accurately and assist customers with account updates and service requests
• Research and resolve inquiries related to accounts, services, eligibility, claims, and billing

Required Qualifications

• High School Diploma or equivalent required
• Minimum 3 years of experience in a high-volume call center or customer service environment
• Experience supporting customers within healthcare, insurance, or related industries preferred
• Familiarity with New York City and the five boroughs required
• Ability to work independently in a remote environment