Healthcare Customer Service Representative

Job Summary

Healthcare Customer Service Representative is a full-time remote position responsible for managing customer inquiries related to billing and insurance, providing payment options, and ensuring exceptional customer experiences.

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance issues
• Provide information on payment options and assist consumers with account balances
• Maintain documentation and adhere to company policies while exceeding performance metrics

Required Qualifications

• Prior experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding, and specific applications like Artiva and Cerner Soarian preferred
• High School Diploma or equivalent required
• Ability to navigate multiple computer applications and databases effectively
• Self-motivated and reliable, with the ability to manage work in a remote environment