Healthcare Customer Service Representative

Job Summary

To elevate the patient experience, the full-time Healthcare Customer Service Representative will manage up to 60 calls daily in a remote call center environment, addressing patient inquiries, collecting payments, and updating account information.

Key responsibilities

• Resolve patient inquiries and concerns through direct phone interactions with patients, partners, and providers
• Collect payments and provide guidance on payment options for outstanding balances
• Utilize analytical thinking for account research, reconciliation, and updating account information

Required qualifications

• High school diploma or equivalent
• A minimum of 2 years' healthcare experience, preferably in medical billing and direct patient contact
• Proficiency in medical terminology and insurance billing
• Preferred written/verbal fluency in both English and Spanish
• Strong interpersonal skills and professional maturity