Healthcare Customer Service Representative

Job Summary

Passionate about healthcare, the full-time Healthcare Customer Service Representative will make outbound calls to patients and members, assist with appointment scheduling and benefits information, and conduct surveys, all while working remotely.

Key responsibilities

• Make outbound calls to patients for appointment scheduling and health screenings
• Assist members with benefits and insurance inquiries
• Conduct surveys to gather feedback from patients and members

Required qualifications

• High School Diploma or General Education Degree (GED) required
• Strong computer skills, including data entry and proficiency in Microsoft Outlook and Word
• Excellent customer service skills with a demonstrated ability to show compassion
• Ability to adhere to daily schedules and responsibilities
• Must provide two monitors of at least 22 inches with HDMI and Display ports