Healthcare Customer Service Representative

Job Summary

Providing essential support to patients, the full-time Healthcare Customer Service Representative will assist with high-volume calls, offer guidance on the MyChart patient portal, and troubleshoot telehealth appointments while working remotely from anywhere in the U.S.

Key responsibilities

• Answer a high volume of calls from patients or their representatives
• Provide login assistance and support for the MyChart patient portal
• Document patient inquiries and assist with telehealth appointment setups

Required qualifications

• High School Diploma / GED
• 1+ years of experience in healthcare customer service
• Experience in a call center or managing high call volumes
• Familiarity with computers and the ability to learn new systems
• Flexibility to work assigned 8-hour shifts post-training