Healthcare Customer Service Representative

Job Summary

Empathetic and patient-focused, the full-time Healthcare Customer Service Representative will make outbound calls to patients and members to schedule appointments, provide benefits information, and conduct surveys, all while working remotely.

Key responsibilities

• Make outbound calls to schedule appointments for health screenings and assess patient needs
• Assist patients with benefits and insurance information through welcome calls
• Conduct surveys to gather feedback from patients and members

Required qualifications

• High School Diploma or General Education Degree (GED) required
• Strong computer skills, including data entry and navigation
• Experience with Microsoft Outlook and Word
• Ability to adhere to daily schedules and duties
• Able to provide two monitors at least 22 inches with HDMI and Display ports