Healthcare Customer Service Representative

Job Summary

Working remotely, the part-time hourly Healthcare Customer Service Representative will assist new and existing members and providers with billing inquiries, eligibility verification, and general support while managing a high volume of inbound calls.

Key responsibilities

• Handle inbound calls for healthcare member and provider inquiries in a call center environment
• Assist with various tasks including enrollment, claims inquiries, and authorization status checks
• Maintain awareness of performance impacts on members while ensuring a positive customer experience

Required qualifications

• 1 year of customer service experience
• 6 months of healthcare experience
• 1 year of call center experience
• Data entry experience
• Must have a private workstation and reliable internet connection