Healthcare Customer Service Representative

Job Summary

To enhance the patient experience in a remote capacity, the Healthcare Customer Service Representative will manage up to 60 calls daily, addressing inquiries and payment options while providing support in a fast-paced call center environment.

Key responsibilities

• Resolve patient inquiries and concerns through direct phone interactions with patients, partners, and healthcare providers
• Collect payments and guide patients on payment options for outstanding balances, while updating account information as necessary
• Explain medical billing details, including deductibles and copays, while ensuring a positive and caring interaction with all stakeholders

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in healthcare, preferably in medical billing and direct patient contact within a call center
• Proficiency in medical terminology and insurance billing practices
• Advanced verbal and written communication skills, with fluency in English and Spanish preferred
• Strong interpersonal skills and the ability to exercise sound judgment in professional interactions