Healthcare Customer Service Representative

Job Summary

Seeking reliable and customer-focused professionals, the remote Healthcare Customer Service Representative will deliver outstanding support to patients, verify and update information, and handle prescription benefit inquiries while working full-time hours, Monday through Friday.

Key responsibilities

• Deliver outstanding customer service and support to patients
• Verify and update patient information accurately
• Handle inbound and outbound calls regarding prescription benefit inquiries

Required qualifications

• Minimum of 1 year of recent call center experience
• High School Diploma or GED equivalent
• Strong attention to detail and accurate data-entry skills
• Ability to meet all required performance metrics and KPIs