Healthcare Customer Service Representative

Job Summary

To support a growing healthcare service team, the full-time remote Healthcare Customer Service Representative will guide customers through inquiries, provide effective solutions, and maintain accurate records while working from home.

Key responsibilities

• Guide customers through questions, concerns, or challenges related to the product or service
• Record detailed call information for auditing, reporting, and follow-up purposes
• Identify opportunities to introduce customers to new or enhanced services that meet their needs

Required qualifications

• High school diploma or GED
• Experience in a healthcare background
• 6+ months of customer service or sales experience preferred
• Ability to work in a private residence that matches the address on file
• Stable internet connection meeting specified speed requirements