Healthcare Customer Service Representative

Job Summary

To support a growing remote team, the part-time Healthcare Customer Service Representative will provide excellent customer service, verify patient information, and assist patients with their prescription benefits through inbound and outbound calls.

Key responsibilities

• Provide customer service and patient support regarding prescription benefits
• Verify patient information and gather billing and medical data
• Operate in compliance with Federal Health Care Program guidelines

Required qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent
• Ability to maintain a private, quiet, and distraction-free workspace
• Basic technical troubleshooting skills for remote work issues