Healthcare Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Healthcare Customer Service Representative will manage a high volume of patient calls, provide support for the MyChart patient portal, and assist with telehealth appointments while adhering to compliance and HIPAA regulations.

Key responsibilities

• Answer a high volume of calls from patients or their representatives
• Provide login assistance and customer support for the MyChart patient portal
• Document required information and assist patients with telehealth appointment setups

Required qualifications

• High School Diploma / GED
• 1+ years of experience in healthcare customer service
• Experience in a call center or handling high volumes of calls
• Familiarity with computer and Windows PC applications
• Availability to complete a four-week training program during standard business hours