Healthcare Customer Service Representative

Job Summary

Connecting with clients remotely, the part-time Healthcare Customer Service Representative will manage inbound and outbound communications, resolve inquiries, and ensure a positive customer experience using web-based tools.

Key responsibilities

• Engage with customers through various channels to address their questions and concerns
• Resolve and de-escalate issues while tracking call-related information for auditing purposes
• Provide assistance with requests and potential payment processing, while upselling when required

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems