Healthcare Customer Service Representative
Job Summary
Seeking motivated individuals, the remote Healthcare Customer Service Representative will provide excellent patient support, verify patient information, and assist with prescription benefits while working full-time in a fast-paced environment.
Key responsibilities:
- Provide excellent customer service and support to patients regarding their prescription benefits
- Verify patient information and gather necessary billing and medical details
- Handle inbound and outbound calls while adhering to Federal Health Care Program guidelines
Required qualifications:
- Minimum of 1 year of recent call center experience
- Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
- High school diploma or equivalent
- Ability to work in a private, quiet, and distraction-free workspace
- Basic technical troubleshooting skills for remote work issues
Complete Job Description
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