Healthcare Customer Service Representative
Job Summary
Seeking motivated individuals, the remote Healthcare Customer Service Representative will provide excellent customer service and patient support, verify patient information, and assist with prescription benefits in a fast-paced environment.
Key responsibilities
- Provide excellent customer service and support to patients regarding their prescription concerns
- Verify patient information and gather billing and medical data as needed
- Answer inbound calls and perform outbound calls while adhering to Federal Health Care Program guidelines
Required qualifications
- Minimum of 1 year of recent call center experience
- Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
- High school diploma or equivalent
- Basic technical troubleshooting skills for remote work issues
- High-speed internet with a wired connection is mandatory
Complete Job Description
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