Healthcare Customer Service Representative
Job Summary
To support a growing remote team, the Healthcare Customer Service Representative will provide excellent patient support, verify patient information, and assist with prescription benefits inquiries while working flexible hours from home.
Key responsibilities
- Provide excellent customer service and patient support through inbound and outbound calls
- Verify patient information and gather necessary billing and medical data
- Operate in compliance with Federal Health Care Program guidelines
Required qualifications
- Minimum of 1 year of recent call center experience
- Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
- High school diploma or equivalent
- Ability to maintain a private, quiet, and distraction-free workspace
- Basic technical troubleshooting skills for remote work issues
Complete Job Description
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