Healthcare Customer Service Representative
Job Summary
Seeking a full-time Project-Based Healthcare Customer Service Representative, who will support inbound calls from members and providers regarding healthcare-related inquiries, ensuring a positive experience while working remotely.
Key responsibilities
- Actively listen to callers to understand their concerns and provide accurate information regarding healthcare plan services and eligibility
- Assist callers with account updates and guide them through available options in a clear and professional manner
- Document all interactions thoroughly while adhering to compliance requirements and maintaining engagement throughout the call
Required qualifications
- High school diploma or equivalent; must be 18 years of age or older
- Minimum of 6 months of previous experience in healthcare call center or related customer service roles
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs
Complete Job Description
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