Healthcare Customer Service Representative
Job Summary
Providing exceptional service to members and providers, the full-time Medical Contact Center Representative will manage inbound and outbound interactions, including program inquiries and clinical outreach, while working remotely.
Key responsibilities
- Deliver friendly and accurate service through various communication channels, addressing customer needs and concerns
- Educate customers on healthcare benefits and assist with enrollment in care management programs
- Resolve complex issues by collaborating with other departments and documenting interactions thoroughly
Required qualifications
- High school diploma or equivalent required
- Minimum of 2 years of customer service experience in a healthcare setting or related field
- At least 1 year of experience in a healthcare contact center or outbound calling environment
- Strong empathy and ability to build rapport with diverse individuals
- Proficiency with computer systems, including CRM software and Microsoft Office Suite
Complete Job Description
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