Healthcare Customer Service Representative

Job Summary

To elevate the patient experience, the remote Healthcare Customer Service Representative will manage up to 60 calls daily, addressing patient inquiries and payment options while demonstrating multitasking abilities in a fast-paced call center environment.

Key responsibilities

• Interact directly with patients, affiliate partners, payers, and healthcare providers to resolve inquiries and concerns
• Collect payments and provide guidance on payment options for outstanding balances
• Update patient accounts with new information and explain medical bills, including financial responsibilities

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of healthcare experience, preferably in medical billing and direct patient contact in a call center
• Proficiency in medical terminology and insurance billing
• Fluency in both English and Spanish is preferred
• Strong technical proficiency and interpersonal skills