Healthcare Customer Service Representative
Job Summary
Seeking motivated individuals, the remote Healthcare Customer Service Representative will provide excellent customer service and patient support, verify patient information, and assist with prescription benefits while working flexible hours between 8 am and 9 pm EST.
Key responsibilities
- Provide exceptional customer service and support to patients regarding their prescription concerns
- Verify and gather patient information, including billing and medical details
- Handle inbound and potential outbound calls, operating in compliance with Federal Health Care Program guidelines
Required qualifications
- Minimum of 1 year of recent call center experience
- Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
- High school diploma or equivalent
- Ability to maintain a distraction-free workspace and work full scheduled shifts without interruptions
- Basic technical troubleshooting skills for remote work issues and a mandatory high-speed wired internet connection
Complete Job Description
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