Healthcare Customer Service Representative
Job Summary
Detail-oriented and experienced, the full-time Healthcare Customer Service Representative will verify insurance eligibility and benefits, update patient data in the EHR system, and communicate with patients to ensure a smooth experience, all while working remotely.
Key responsibilities:
- Verify insurance eligibility and benefits using various tools and methods
- Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
- Document key benefit details and collaborate with internal teams to resolve discrepancies
Required qualifications:
- 1-2 years of experience in a healthcare call center or healthcare administration
- Familiarity with health insurance terminology and government-sponsored plans
- Proficient in navigating healthcare systems, with EHR experience preferred
- Demonstrated excellence in customer service and client interaction
- Must successfully pass a criminal background check
Complete Job Description
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