Healthcare Customer Service Representative
Job Summary
Seeking a full-time Project-Based Healthcare Customer Service Representative, this role will manage inbound calls from members and providers, addressing healthcare-related inquiries with care, accuracy, and professionalism in a remote environment.
Key responsibilities
- Actively listen to callers to understand their concerns and provide a positive customer experience
- Deliver accurate information regarding healthcare plan services, eligibility, and account updates
- Research inquiries across multiple systems while maintaining engagement and documenting all interactions thoroughly
Required qualifications
- High school diploma or equivalent; must be 18 years of age or older
- Minimum of 6 months of experience in healthcare call center or related customer service roles preferred
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings, weekends, and holidays as needed
Complete Job Description
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