Healthcare Customer Service Representative

Job Summary

Providing high-quality support in a fast-paced remote environment, the full-time Concierge Healthcare Customer Service Representative will respond to customer inquiries, document interactions, and resolve issues related to accounts and services for clients across the New York market.

Key responsibilities

• Respond to customer inquiries via phone and internal systems in a professional and timely manner
• Research and resolve inquiries related to accounts, services, eligibility, claims, and billing
• Assist customers with account updates and service requests while striving for first-contact resolution

Required qualifications

• High School Diploma or equivalent required
• Minimum 3 years of experience in a high-volume call center or customer service environment
• Experience supporting customers within healthcare, insurance, or related industries preferred
• Familiarity with New York City and the five boroughs required
• Ability to work independently in a remote environment